Citation HR’s Telephone Advice Line is designed to provide business leaders and people managers with direct access to a team of employment law experts. Any authorised user who manages people in your business can seek advice in relation to their day-to-day employee-management responsibilities and legal obligations.
When an authorised caller from your business calls us, we want to already know their name and provide advice as seamlessly as possible. To help us do that, we will need you to confirm who within your business is authorised to seek advice in relation to your staff, as we won’t provide advice to unauthorised callers.
The Advice Line only advises managers on HR matters relating to their management of employees of the business. It is not for employees themselves (including managers calling, as an employee, regarding their own individual circumstances).
Using both the Advice Line and Citation HR Software together is powerful combination – together, they ensure your business is legally compliant, your people are being looked after, and your information is secure in the cloud.
To authorise callers within your business, you need to take the following steps:
- Identify the individuals who should be authorised to seek advice from Citation HR. These individuals are usually key leaders within your organisation such as members of your Board and Executive teams. They are also individuals who manage your company’s HR and payroll requirements as well as any individuals who have formal people management responsibilities.
- Provide written authorisation, via email, to Client Services at support@citationhr.com listing the name, position title, email and mobile number for all authorised callers. Note: authorisation must be provided by the main contact identified on your Contract for Services.
- Tell your authorised callers about Citation HR!
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