Just like some businesses, there’s no off switch for our team, we’re always ready to go. Accessing our HR Advice Line is simple, either call our team on the dedicated HR Advice Line number, or send an email to our team any time day or night.
How to contact the Advice Line
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What happens when you call the Advice Line?
1. You’ll be asked for the name of the business from which you’re calling, together with your name.
2. Your name will be checked against a list of authorised users for that business. Only Managers that a business has authorised are permitted to seek advice, so check with your HR department if you’re unsure whether or not you’re on the list.
3. You will then be asked to explain your business' issue or concern.
For a full list of the kinds of matters the advice line can help you with, view this article. Also, don’t be afraid to call if your query is odd or unusual (albeit HR or safety related) and about something not on the list.
Disclaimer: This service advises managers on HR matters relating to their management of employees of your business. It is not for employees themselves (including managers calling, as an employee, regarding their own individual circumstances).
What happens next?
Our workplace relations specialists will work in partnership with you to resolve any issues you may be facing.
You are encouraged to seek advice from our Advice Line on all employment-related matters, no matter how big or small. In fact, we are here to support you in resolving matters that could potentially become an issue or threat to you and your business. The earlier you call us with your concerns, the more we do to assist you in mitigating any risk exposure.
If your issue is particularly complex or requires specialist knowledge, your call will be escalated to an advisor with the expertise to provide you with the support and assistance you require.
We log every call we receive from you on your client account. This means that we can tell whether you are having problems in a particular area and, if so, will investigate whether there are underlying systemic issues in your business that need to be addressed.
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