If you didn’t already know, Citation HR and Citation Safety are part of Citation Group. For over 30 years, Citation Group has been working with Aussie and Kiwi businesses, helping them to achieve their workplace compliance objectives for a better tomorrow. From designing and implementing enterprise agreements and certifying ISO management systems to providing outsourced HR solutions and navigating knotty employment-related claims, think of us as an extension of your team – Your Business Pit Crew – a team of experts always at the ready and dedicated to getting your business to where it needs to be.
Choosing to outsource your people management and safety is the smart way to manage your business – not only will you save valuable time and resources, but you’ll also have peace of mind knowing that your business is following Australia’s stringent workplace laws.
When you partner with Citation Group, we’ll:
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- Ensure that your HR and safety management practices comply with Australia and New Zealand’s complex and ever-changing workplace laws.
- Make sure you have compliant, best-practice people management solutions in place.
make your workplace safer, with a Workplace Health & Safety (WHS) management and reporting system that complies with best-practice WHS standards. - Support you with 24/7 access to experienced employment law and WHS specialists.
- Help you save time and hassle when managing your day-to-day HR and WHS, by providing the resources and tools you need, through the HRIS and WHS management software.
- Protect your business if an employment-related claim is made against your business with our Advice Promise. The trusted advice we deliver has been designed to prevent employment claims from occurring in the first place, but sometimes disputes are unavoidable. With our Advice Promise your business will have peace of mind knowing that we’ll stand by you with legal representation and paying of damages if a claim does surface.
Why we’re different
Our HR Compliance Audit and Advisory Lines
Our in-house consultants will conduct the comprehensive compliance audit for your business and take all HR and WHS advisory phone calls, 24 hours a day, seven days a week. No foreign call-centres, outsourced audits, or time limits on advice. You can call us as often as you want, and we’ll stay on the line for as long as it takes to answer your questions or solve your workplace issues. Our 24/7 HR & Safety Service team also do more than just provide advice: they can do things like prepare custom documents and emails, and help you use our Citation HR and WHS software.
Our 24/7 HR & Safety Advice Line is one of the most highly regarded telephone-based workplace relations services in Australia, made up of qualified solicitors, senior human resources, industrial relations professionals, and safety experts. They are based locally with Australian qualifications and experience. Our team’s reputation is a result of our commitment to three key client expectations: accessibility, accuracy and consistency.
The key benefit of the Citation Group model is our unrivalled accessibility and responsiveness combined with clear, detailed advice from dedicated specialists who work in true partnership with our clients. In recognising the importance of timely commercial advice, we operate with the objective of “first time every time”, ensuring that responsiveness is a central component of the service offered to our clients.
Unlike other providers, we maintain an active roster with appropriate depth to ensure our clients are met with outstanding service and response rates.
We’re backed by Citation Legal
Citation HR and Citation Safety are backed by Citation Legal – a company within Citation Group. Our family extends to yours and together, we’ll be there to protect your business.
Citation Legal create and maintain all the intellectual property published in our software, and they’ll represent your business (and associated entities) against any employee-related claims as part of our Advice Promise.
In terms of size and resources, Citation Legal is equivalent to (or larger than) most workplace relations groups in top-tier firms, with a team of 30 experienced professional staff, including seven Partners (five of them accredited specialists) across our Sydney, Melbourne, and Brisbane offices. Citation Legal's 30 years’ of experience and expertise is reflected by the fact that the firm has more accredited specialists than any other workplace relations law firm in Australia.
We have a technology solution
Not only is our HR & Safety software the most fully featured HRIS on the market, but it’s also the only HRIS created by employment lawyers.
Unlike other providers, we have a seamless integration of technology and verbal advice. When clients call us with an employment or WHS issue, we can access their account while talking to them and instantly get context and background. This integration greatly reduces the time required to resolve an issue or conduct an investigation and ensures our clients get the kind of specific, tailored advice that reduces risk to their business and the need for a follow-up call.
Not only does our Citation HR & WHS software help our clients go paperless, but it is also an education in best-practice HR & WHS that helps users upskill and become experienced in managing difficult HR & WHS tasks. It also allows employees to report WHS issues and access their own data through the Employee Self-Service (eSS) portal, making things that require employee feedback, such as performance reviews, much easier.
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