To enhance security, each eSS & admin user must have a unique contact email in the system. Some users currently have duplicate contact emails, which need to be corrected.
- A unique contact email is required for authentication and security purposes.
- If a user does not have a unique email, coordinate with them to provide an alternative valid email.
Steps to Identify Duplicate Contact Emails
Who: Admin User with Reporting Access
- Log in to enableHR.
- Navigate to the Reports module > Security and run the User List Report.
- Review the User Contact Email column to identify any duplicate entries.
Steps to Correct Duplicate Contact Emails
- For each affected user, go to their User Profile. Settings -> UserNames & Password
- Under the Users/eSS Users tab, select the user and update the Contact Email field with a unique email address.
3. Save the changes and verify the update in the User List Report.